IT Support Technician

Job Title: IT Support Technician
Reporting To: IT Manager
Department: IT
Working Hours: Monday – Friday
Start Date: ASAP

We Are Welland

Welland Medical brings to market the best and most innovative products that enhance the lives of people living with a stoma across the world. Investing in the most talented people, collaborating to create world- class, ground-breaking products and services devoted to improving peoples’ lives. We are passionate about making a difference in the world. Our reputation is based on a tradition of improvement, ethical leadership, and total commitment to quality and safety. Welland Medical Ltd®, established in 1988 is part of the CliniMed® Group, and has over 250 colleagues committed to enhancing people’s lives.

Our Values

Excellence:
We collaborate by embracing differing perspectives to make better decisions and continuously improve.

Innovation:
We pride ourselves on our innovative spirit by creating novel solutions within the workplace and in stoma care.

Integrity:
We commit to empower and respect each other, ethically, honestly and with fairness.

Quality:
We are passionate about recognising talent and providing an equal and supportive workspace for all to thrive.

Wellbeing:
We commit to setting the highest standard of quality in everything we do to enhance people’s lives every day.

Summary Of The Role:

To work within the IT department to offer efficient and effective support for all business systems. To assist in maintaining the company IT infrastructure and telecoms systems.

Work with the IT Manager to review technologies that might aid the business.

Main Duties and Responsibilities:

As part of your role at Welland, you will be fully integrated within the IT team, with focus and ability to:

• Provide 1st line support for onsite and remote users
• Troubleshooting applications, system, and network problems
• Configuration and installation of new PC’s, Laptops, Tablets, Smartphones, and other IT hardware
• Creation and maintenance of user accounts
• Management of onboarding/offboarding procedures
• Provide technical assistance with business projects as required
• Assist with IT documentation review and revision
• General IT administration
• Logging and managing support tickets

Other Duties:
A degree of flexibility is needed and the job holder may be required to perform work not specifically referred to above and which will be appropriate to the level of the role.

Incentives:

Our colleagues are at the heart of what we do. Our passion for our colleagues wellbeing is reflected in our values and we offer (and not limited to) the following perks to all our colleagues:

• Competitive company pension, that increases with length of service
• Health benefits
• Life insurance
• 25 holiday days plus statutory bank holidays
• Company Christmas shut down
• Discount at a number of high street retailers and other local discounts
• Complementarity company day
• Free onsite parking (including electric vehicle charging)
• Cycle to work scheme

This is a description of the job as it exists at present. All Job Descriptions are liable to variation in order to reflect any future role/obligations change and employee development.

For more information, please contact our recruitment team at recruitment@wellandmedical.com. A covering letter and CV are required with all applications.